Get in touch
Contact
Questions about an order, a product, or a business opportunity? Send us a message and we’ll get back to you as soon as possible.
Most messages receive a reply within 1–2 business days.
Customer Support
Need help with an existing order?
- Shipping questions
- Order updates
- Damaged products
- Returns and replacements
Business Inquiries
Interested in working with Colson’s Critters?
- Sponsorships
- Brand partnerships
- Media inquiries
- Collaborations
General Questions
Have a question about the store, animals, or the YouTube channel?
- Product questions
- Website help
- Channel questions
- General messages
Send a message
How can we help?
Fill out the form and include your order number when contacting us about an existing purchase.
Common questions
Frequently Asked Questions
How long does shipping take?
Processing and delivery times vary by product and destination. Tracking information will be emailed once your order ships.
Do you ship internationally?
International shipping availability and pricing will appear during checkout after you enter your delivery address.
What if my order arrives damaged?
Contact us with your order number and clear photos of the damaged product and packaging so we can help.
How do I track my order?
A tracking link will be sent to the email address used at checkout once your order has shipped.